Library Resources
Library resources including online subject research guides, journal articles and databases, ebooks, newspaper access, digital archives, interlibrary loan, etc., are available to all students of Upper Iowa University. Access to all online resources, library services, hours and policies are available through the library’s website at uiu.edu/library.
The Fayette Campus library also features physical books, journals and displays. To use any of the materials listed on the site, students can log in using their full UIU email address and myUIU password. Students are encouraged to contact the librarians at library@uiu.edu or 563-425-5261, or for help 24/7 the Peacock Library Chat box on the library’s homepage at uiu.edu/academics/library.
Information Technology
myUIU, uiuLearn & E-mail accounts
Upper Iowa University provides students with a myUIU account which allows the student to view their university information such as grades and business office accounts. An account to the University’s Learning Management System (uiuLearn) is provided to students registered in current courses.The University also provides each currently enrolled student an email account by which the University and the student communicate.
ITS Help Center
The UIU Information Technology Services (ITS) Help Center is the central point of contact for the UIU Community for technology related incidents, problems and requests. The ITS Help Center is located in the lower level of Garbee Hall and is available between 8 a.m. and 5 p.m., Monday through Thursday, and between 8 a.m. and 3 p.m. on Fridays. Students can email the ITS Help Center at helpdesk@uiu.edu or visit on the web at uiu.edu/it.
Textbooks
Textbooks may be purchased through the University’s offical book provider, BNC Services/MBS Direct, or through other sources. Textbook titles and editions will be provided upon request by program staff.
To order, visit https://bncvirtual.com/uiu or call 800-325-3252. Students may pay by VISA, MasterCard, Discover, American Express and PayPal, or they can charge their books to their student account if eligible. Textbooks are delivered via UPS by Ground, Second Day Air or Next Day Air. Students pay the current UPS rate based on the weight of the package and distance the package is being shipped. Textbook buyback is also available.
Students may only charge required books and materials to their student account when ordering through the University’s official bookstore, BNC Services/MBS Direct. In order for students to charge to their account they need to have outside sources funding the cost, for example; financial aid, Department of Veterans Affairs, or third party assistance. If funding source changes, charges are the responsibility of the student.
The criteria that must be met for a student to be able to charge their books to their student account are as follows.
For Financial Aid:
- The student’s total financial aid award amount for the semester (Fayette)/session (Center/Online) must exceed all institutional charges on the student’s account (including, but not limited to tuition, fees, campus housing, and meals).
- The student must have accepted enough of the aid offered to cover their charges, and have the Master Promissory Note (MPN), entrance counseling, and any outstanding requirements completed.
- The student must be registered.
- The student may be eligible for up to $750 per semester for Fayette Campus and $375 per session for Center/Online.
The student who does not have an excess of funds after all institutional charges are covered will not be able to charge their books to their student account.
For other sources:
- The student must have outside funding for books secured prior to receiving the approval to charge to their student account.
- The student must be registered.
Upper Iowa University offers courses to eligible high school and home school students. These courses typically meet The Peacock Professional Experience (“general education”) requirements for post-secondary opportunities. Some benefits of the Upper Iowa University Dual Enrollment program are:
- Flexible online courses to fit into any student’s schedule
- Ease the transition into post-secondary education
- Save students and families time and money towards degree completion
For more details on all our offerings, please go to uiu.edu/dual-enrollment or call 563-425-5200.
Name and Address Change
It is a student’s responsibility to notify the program in writing of a name change. Address changes may be submitted in writing or through myUIU.
Student Handbook
The student handbook contains information regarding student conduct. The student handbook can be viewed at uiu.edu/support/handbooks.html.
Student Right-to-Know
The following information is provided in compliance with the Federal Student Right-To-Know Act of 1990. The Student Right-To-Know Act requires an institution participating in any student financial assistance program under Title IV of the Higher Education Act of 1965 to disclose graduation rates to current and prospective students. The retention rates are calculated from fall to fall, based on the fall’s entering class of first-time, full-time degree-seeking freshmen, in accordance with the definitions established by the Student Right-To-Know Act. It reflects the six-year cumulative graduation rate of incoming freshmen and does not include the graduation of students who transferred to other colleges and universities. The cumulative graduation rate does not include students who have transferred into our institution and have graduated. The 4-year average Student Right-To-Know graduation rate is 38 percent (2012-2015 cohorts). The six-year graduation rate calculation for the 2015 cohort is 39 percent.
Student Complaints
(uiu.edu/report)
If student complaints are not satisfactorily resolved with Upper Iowa University, the student may contact the following as appropriate:
Oklahoma students
Oklahoma State Regents for Higher Education
655 Research Parkway, Suite 200
Oklahoma City, OK 73104
405-225-9100
www.okhighered.org/current-college-students/complaints.shtml
Online students
Iowa College Student Aid Commission
www.iowacollegeaid.gov/StudentComplaintForm
For Wisconsin Students
Cancellation Privilege
A student shall have the right to cancel enrollment for a program until midnight of the third business day after receipt of notice of acceptance. Refunds will be made within 10 business days following receipt of the cancellation notice.
Refunds
A student who withdraws or is dismissed after a period of time identified under s. SPS 408.03(1) has passed, but before completing 60% of the potential units of instruction of the current enrollment period, shall be entitled to a pro rata refund, as calculated below, less any amounts owed by the student for current enrollment period, less a one-time application fee of $100.
(1) Pro rata refund shall be determined as the number of units remaining after the last unit completed by the student, divided by the total number of units in the enrollment period, rounded downward to the nearest ten percent. Pro rata refund is the resulting percent applied to the total tuition and other required costs paid by the student for the current enrollment period.
Students will receive pro rata refunds within 40 days after dismissal or notification of withdrawal.
For Military Tuition Assistance (TA) Students
8-Week Face-to-Face Course Withdraw Submitted
Before or during week 1 100% return
During week 2 75% return
During weeks 3-4 50% return
During week 5 40% return (60% of course is completed)
During weeks 6-8 0% return
8-Week Online Classes
100% of Tuition Assistance (TA) received will be returned if the student withdraws within the first week of class, but before the first participation in the course. The student’s request will be processed as a drop for the purpose of returning TA funds only, not for Financial Aid attendance or recalculating of aid.
75% of TA received of TA received will be returned if the student withdraws after submitting the first assignment and through the end of the second week of classes.
50% of TA received will be returned if the student withdraws after the second week of classes, but before the end of the fourth week of classes.
25% of TA received will be returned if the student withdraws after the fourth week of classes, but before the end of the sixth week of classes. (60% of course is completed) No TA received will be returned if the student withdraws after the sixth week of classes.
Return of Tuition Assistance
Military TA is awarded to a student under the assumption that the student will attend school for the entire period for which the assistance is awarded. When a student withdraws, the student may no longer be eligible for the full amount of TA funds originally awarded.
To comply with the new Department of Defense policy, Upper Iowa University will return any unearned TA funds on a prorate basis through at least the 60% portion of the period for which the funds were provided. TA funds are earned proportionally during an enrollment period, with unearned funds returned based upon when a student stops attending. These funds are returned to the military Service branch.
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